Assessment of urban environmental service delivery

It is a procedure used to measure and evaluate the operational efficiency of the provision of waste services by means of technical parameters.

The urban environmental services evaluated can be grouped into three blocks:

Coverage of waste collection and street cleaning services

To guarantee the representativeness of the on-site evaluations to be carried out, we value the number of samples to be carried out based on a series of starting data (population, areas of the municipality, “black spots”, etc.).

• Equipment control: Through visualization and during check-in and check-out times, a check is made on the material and human resources available in the facilities intended for the parking of machinery and equipment.
• Control of the provision of services: controls are carried out during working hours of the correct functioning of the waste collection and/or street cleaning services, in which a count of the number of equipment and personnel observed will also be made.
• Soiling and/or efficiency index: After the provision of the waste collection and/or street cleaning service, on-site evaluations are carried out to verify their efficiency.
  - Quality control of containerization points: To carry out the on-site evaluation of the waste collection points, the following criteria, among others, will be taken into account: state of conservation, serigraphy, degree of filling, overflow and environment.
  - Monitoring of waste collection vehicles. Among the items to be evaluated mainly are:
  *Number of containers of the different fractions that form each point
  *distances traveled
  *Average collection times per point
  *Number of points and containers collected
  *Environments and overflows before collection